Privacy Policy

📋 What We Collect

Information you give us directly — such as your name, email address, phone number, billing and shipping address, and payment details, when you place an order, create an account, contact customer service, subscribe to our newsletter, or leave a product review.

Information collected automatically — such as your IP address, browser type, device information, the pages you visit, and how long you spend on them, collected through cookies and similar technologies as you browse our site.

🎯 How We Use Your Data

✓ Process and deliver your orders, and keep you updated on their status
✓ Provide customer support and respond to your enquiries
✓ Manage your account, if you have one with us
✓ Improve our website, products, and overall shopping experience
✓ Send marketing communications, but only where you've opted in
✓ Detect and prevent fraud, and keep our website secure

🍪 Cookies

Cookies are small files stored on your device that help our website function properly and improve your browsing experience. We use a few types:

✓ Necessary cookies — required for the site to work
✓ Functional cookies — remember your preferences
✓ Analytics cookies — help us understand how the site is used
✓ Marketing cookies — support relevant advertising, where enabled

You can disable cookies through your browser settings at any time, though parts of the site may not function as intended without them.

📊 Analytics & Advertising Tools

We may use third-party tools such as Google Analytics or Meta (Facebook) Ads to understand website traffic and show relevant advertising. These providers may use cookies and similar technologies independently of us. You can opt out of personalized advertising through your Google Ads settings, Facebook ad preferences, or your browser's cookie controls.

🤝 Who We Share Your Data With

We do not sell your personal data. We only share it with trusted third parties where necessary to run our business, including:

✓ Payment processors and e-wallet providers, to complete transactions
✓ Courier and logistics partners, to deliver your orders
✓ Website hosting and IT service providers
✓ Regulatory or government authorities, where required by law or a valid legal request

Any third party we share data with is only permitted to use it to perform the specific service they provide us — not for their own independent purposes.

🌏 International Data Transfers

Where any of our service providers are located outside Malaysia, we take reasonable steps to ensure your personal data continues to receive a standard of protection comparable to that required under the PDPA.

🗄️ How Long We Keep Your Data

We retain personal data only for as long as necessary — typically for the duration of your relationship with us, plus any additional period required to meet legal, tax, or accounting obligations (generally up to 7 years in Malaysia, though this may vary). Once no longer needed, your data is securely deleted or anonymised.

🔐 Data Security

We use reasonable technical and organisational safeguards to protect your data, including SSL encryption and restricted internal access to personal information. That said, no method of transmission over the internet can be guaranteed 100% secure.

✋ Your Rights

Under the PDPA, you have the right to:

✓ Request access to the personal data we hold about you
✓ Ask us to correct inaccurate or outdated data
✓ Request deletion of your data, where applicable
✓ Withdraw your consent to marketing or other optional processing at any time
✓ Object to certain types of data processing

To exercise any of these rights, contact us using the details in the Contact Us section below.

🔗 Third-Party Links

Our website may contain links to external websites. We aren't responsible for the privacy practices of those sites, and we encourage you to review their policies before sharing any personal information with them.

🔞 Children's Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we've inadvertently collected data from a minor, please contact us so we can remove it.

📝 Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our website after changes are posted means you accept the updated Policy.

💬 Contact Us

Questions about this Privacy Policy, or requests relating to your personal data, can be sent to:

admin@glowin21.com